This Privacy Policy sets out how CCaaS uses and protects any information that you give CCaaS when you use this website and communicate with us. CCaaS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
CCaaS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/06/2020.
Cookies
We use Google Analytics tracking cookies to collect anonymous traffic data about your use of this website.
This information is stored by Google and subject to their privacy policy, which can be viewed here: http://www.google.com/privacy.html.
Google Analytics collects information such as pages you visit on this site, the browser and operating system you use and time spent viewing pages.
The purpose of this information is to help us improve the site for future visitors. The social plug-ins for Twitter and Facebook at the bottom of this page may also set or retrieve cookies on your machine, if you are logged in to these websites, or have previously downloaded cookies controlled by these sites.
If you have any questions about this policy please contact us.
Email and Contact Information
If you sign up to our newsletter or send us your details through one of our forms, we may use this information to contact you with news and developments about our services.
Our newsletter contains tracking images that enable us to see how many people with images enabled in their email, opened the newsletter or clicked on a link. We use this information to help us improve the services we offer. If you do not download images in our emails, then we are not able to track opens or click-throughs.
Your contact information will be held by Plexus Communications, we will not pass on your details to any other party.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Telephone Calls
From time to time we may record telephone calls for training & quality purposes.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Recent Blog
With applications of technology, one size never fits all, and this is very true when determining the correct Cloud Contact Centre (CCaaS) or Cloud Phone System (UCaaS) solution for any business. One thing we dislike the most is to hear a vendor trying to force an over-specified solution onto a client which has functions way […]
In our latest article we outline how to retain customers with an integrated Digital Contact Center solution that will boost your digital brand presence, increase your Net Promoter Score and improve customer experience. The latest technology can complement your existing Contact Centre solutions to drive agent efficiency and keep you way ahead of your competition. […]
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In our previous article “Is your contact centre Digital Ready” we covered the importance of implementing an Omni-channel customer contact application that would allow you to communicate with customers across multiple digital social channels from a unified interface.For the retail sector the addition of Omni-channel communications is a vital first step towards delivering the digital […]
The UK housing market had been subdued by an undercurrent of economic uncertainty throughout the BREXIT negotiations and the lead up to the 2019 general elections, driving caution into buyers and sellers with house price growth at a six year low1. Prospects for a productive spring and summer market were good until the Covid-19 lockdown […]
Artificial Intelligence is certainly not a newcomer to Contact Centre operations but it is the power and flexibility of cloud computing that is really delivering advances in both Customer Experience (CX) improvements and a reduction in the cost per contact for service providers. Here we will take a look at ways in which AI is […]