Cloud Phone System
Bring coworkers, customers, and collaborators together with 8x8 Work
Connect with customers and colleagues no matter where you are. Seamlessly transition from phone call to chat to screen share. 8×8 Work is designed from the from the ground up with flexibility in mind, so you can work and collaborate in your own way..
- Guaranteed call quality & reliability
- Comprehensive Mobile app
- Risk-free, low-cost phone purchase program
- Out-of-the-box integrations
- Boost communications with APIs
Give all Teams users the power to connect and collaborate
Set users free without leaving the familiar Teams interface. 8×8 Voice for Microsoft Teams boosts connectivity with numbers and calling plans in more countries. The Microsoft-certified 8×8 Contact Centre for Teams bridges the gap between agents and the rest of the organization.
Microsoft Teams certified cloud contact centre
Advanced telephony and contact centre analytics for Microsoft Teams
Unlimited global calling plans for Microsoft Teams
Send and receive SMS*, MMS and Faxes from Teams
Intergrate Communications into your Ecosystems
Use Microsoft Teams calling conveniently with everyday business apps. 8×8 enables users to leverage turnkey integrations with best-of-breed business tools for CRM, productivity, help desk systems and more.
Microsoft Teams
Teams users can make and receive global calls right from the native Teams dialer thanks to direct routing with 8×8. 8×8 provides crystal-clear calls with phone numbers in 120+ countries, unlimited calling plans in 48 countries, and full PSTN replacement in 50+ countries.
Salesforce
Leverage your existing Salesforce investment by enabling 8×8’s powerful communications suite to effortlessly connect with your customers … right from within Salesforce.
Google Workspace
Automatically create and add unique meeting links and dial-in information to any calendar event or invite with one click.
Hubspot
8×8 Contact Center integration for HubSpot adds communications into your HubSpot CRM to give your sales, marketing and support teams that extra edge.
Microsoft Dynamics 365
The integration of 8×8 Contact Center and Microsoft Dynamics 365 gives you one system of engagement to streamline and simplify experiences as manage customer calls and chats all an integrated interface.
Netsuite
8×8 and NetSuite have partnered to provide a cloud-based integration that combines the strengths of the two products out of the box. Instead of requiring months of integration services, start serving your customers better in days!
Zendesk
The 8×8 integration with Zendesk creates a single environment for agents to more effectively manage customer interactions.
Zoho
Integrated search across leads, opportunities, contacts, cases, and organizations. Easy call management with the ability to make, take and transfer calls without toggling between app windows. Instant caller information with caller details presented before connecting. Automatic logging of call and chat details are provided after every interaction.
Industry-leading Security and Compliance
8×8 is HIPAA compliant and provides Business Associate Agreements for Covered Entities and Business Associates.
8×8 meets FISMA/NIST SP 800-53 R4 compliance at the FISMA Moderate level to meet advanced NIST/FIPS encryption standards.
Framework approved by the European Union (EU) and U.S. for complying with EU data protection requirements.
An information security standard for validation of controls around cardholder data to reduce credit card fraud.
EU law on data protection and privacy that addresses the transfer of personal data outside the EU and EEA areas
U.S. Gov. security and privacy controls requirements for the transmission, storage, and processing of information.
Trusted by more than 2 million business users worldwide
Support Locally, Deploy Globally
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Our Contacts
The CCaaS.co.uk platform and team provides vendor agnostic advice across a wide range of technologies that support Customer Experience (CX) and the entire customer journey. Our Interactive Quick Assessment (IQA) forms enable our technical team to provide you with insight into the best-fit solutions to meet your business objectives.
Phone : 01908 047495
Email: enquiries@ccaas.co.uk
Recent Blog
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In our latest article we outline how to retain customers with an integrated Digital Contact Center solution that will boost your digital brand presence, increase your Net Promoter Score and improve customer experience. The latest technology can complement your existing Contact Centre solutions to drive agent efficiency and keep you way ahead of your competition. […]
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In our previous article “Is your contact centre Digital Ready” we covered the importance of implementing an Omni-channel customer contact application that would allow you to communicate with customers across multiple digital social channels from a unified interface.For the retail sector the addition of Omni-channel communications is a vital first step towards delivering the digital […]
The UK housing market had been subdued by an undercurrent of economic uncertainty throughout the BREXIT negotiations and the lead up to the 2019 general elections, driving caution into buyers and sellers with house price growth at a six year low1. Prospects for a productive spring and summer market were good until the Covid-19 lockdown […]
Artificial Intelligence is certainly not a newcomer to Contact Centre operations but it is the power and flexibility of cloud computing that is really delivering advances in both Customer Experience (CX) improvements and a reduction in the cost per contact for service providers. Here we will take a look at ways in which AI is […]