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Cloud Phone System

Make your phone work smarter. Leverage cloud PBX to more effectively onboard employees, manage and scale your voice services.
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Bring coworkers, customers, and collaborators together with 8x8 Work

Connect with customers and colleagues no matter where you are. Seamlessly transition from phone call to chat to screen share. 8×8 Work is designed from the from the ground up with flexibility in mind, so you can work and collaborate in your own way..

  • Guaranteed call quality & reliability
  • Comprehensive Mobile app
  • Risk-free, low-cost phone purchase program
  • Out-of-the-box integrations
  • Boost communications with APIs

Give all Teams users the power to connect and collaborate

Set users free without leaving the familiar Teams interface. 8×8 Voice for Microsoft Teams boosts connectivity with numbers and calling plans in more countries. The Microsoft-certified 8×8 Contact Centre for Teams bridges the gap between agents and the rest of the organization.

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Microsoft Teams certified cloud contact centre

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Advanced telephony and contact centre analytics for Microsoft Teams

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Unlimited global calling plans for Microsoft Teams

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Send and receive SMS*, MMS and Faxes from Teams

Intergrate Communications into your Ecosystems

Use Microsoft Teams calling conveniently with  everyday business apps. 8×8 enables users to leverage turnkey integrations with best-of-breed business tools for CRM, productivity, help desk systems and more. 

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Microsoft Teams

Teams users can make and receive global calls right from the native Teams dialer thanks to direct routing with 8×8. 8×8 provides crystal-clear calls with phone numbers in 120+ countries, unlimited calling plans in 48 countries, and full PSTN replacement in 50+ countries.

Salesforce

Leverage your existing Salesforce investment by enabling 8×8’s powerful communications suite to effortlessly connect with your customers … right from within Salesforce.

Google Workspace

Automatically create and add unique meeting links and dial-in information to any calendar event or invite with one click.

Freshdesk

This Chrome extension adds 8×8 Contact Center capabilities within Freshdesk

Hubspot

8×8 Contact Center integration for HubSpot adds communications into your HubSpot CRM to give your sales, marketing and support teams that extra edge.

Microsoft Dynamics 365

The integration of 8×8 Contact Center and Microsoft Dynamics 365 gives you one system of engagement to streamline and simplify experiences as manage customer calls and chats all an integrated interface.

Netsuite

8×8 and NetSuite have partnered to provide a cloud-based integration that combines the strengths of the two products out of the box. Instead of requiring months of integration services, start serving your customers better in days!

Zendesk

The 8×8 integration with Zendesk creates a single environment for agents to more effectively manage customer interactions.

Zoho

Integrated search across leads, opportunities, contacts, cases, and organizations. Easy call management with the ability to make, take and transfer calls without toggling between app windows. Instant caller information with caller details presented before connecting. Automatic logging of call and chat details are provided after every interaction.

Industry-leading Security and Compliance

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8×8 is HIPAA compliant and provides Business Associate Agreements for Covered Entities and Business Associates.

8×8 meets FISMA/NIST SP 800-53 R4 compliance at the FISMA Moderate level to meet advanced NIST/FIPS encryption standards.

8×8 is compliant with FCC requirements for protecting Consumer Proprietary Network Information.

Internationally recognized best practice framework for an information security management system.

Best practices for providing security assurance within cloud computing.

Framework approved by the European Union (EU) and U.S. for complying with EU data protection requirements.

An information security standard for validation of controls around cardholder data to reduce credit card fraud.

Framework for information and communication technology (ICT) products, services, and processes.

EU law on data protection and privacy that addresses the transfer of personal data outside the EU and EEA areas

U.S. Gov. security and privacy controls requirements for the transmission, storage, and processing of information.

UK government assurance scheme for information security.

8×8 signs all calls originating on its service using STIR/SHAKEN, in compliance with the FCC Robocall Mitigation program.

our Clients
Trusted by more than 2 million business users worldwide
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Support Locally, Deploy Globally

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Locations

Our Contacts

The CCaaS.co.uk platform and team provides vendor agnostic advice across a wide range of technologies that support Customer Experience (CX) and the entire customer journey. Our Interactive Quick Assessment (IQA) forms enable our technical team to provide you with insight into the best-fit solutions to meet your business objectives.

Phone : 01908 047495
Email: enquiries@ccaas.co.uk




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