Connect faster and answer better with omnichannel routing
8×8 Contact Center is an omnichannel solution that allows your agents to communicate with customers through voice, email, chat, SMS and social media channels. Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.
Give all Teams users the power to connect and collaborate
Set users free without leaving the familiar Teams interface. 8×8 Voice for Microsoft Teams boosts connectivity with numbers and calling plans in more countries. The Microsoft-certified 8×8 Contact Centre for Teams bridges the gap between agents and the rest of the organization.
Microsoft Teams certified cloud contact centre
Advanced telephony and contact centre analytics for Microsoft Teams
Unlimited global calling plans for Microsoft Teams
Send and receive SMS*, MMS and Faxes from Teams
Intergrate Communications into your Ecosystems
Use Microsoft Teams calling conveniently with everyday business apps. 8×8 enables users to leverage turnkey integrations with best-of-breed business tools for CRM, productivity, help desk systems and more.
Industry-leading Security and Compliance
Trusted by more than 2 million business users worldwide
Support Locally, Deploy Globally
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Dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown.
Text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley .
Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer.
Our Contacts
The CCaaS.co.uk platform and team provides vendor agnostic advice across a wide range of technologies that support Customer Experience (CX) and the entire customer journey. Our Interactive Quick Assessment (IQA) forms enable our technical team to provide you with insight into the best-fit solutions to meet your business objectives.
Phone : 01908 047495
Email: enquiries@ccaas.co.uk
Recent Blog
With applications of technology, one size never fits all, and this is very true when determining the correct Cloud Contact Centre (CCaaS) or Cloud Phone System (UCaaS) solution for any business.One thing we dislike the most is to hear a vendor trying to force an over-specified solution onto a client which has functions way beyond […]
In our latest article we outline how to retain customers with an integrated Digital Contact Center solution that will boost your digital brand presence, increase your Net Promoter Score and improve customer experience. The latest technology can complement your existing Contact Centre solutions to drive agent efficiency and keep you way ahead of your competition. […]
As the UK government continues to evaluate their “delay” phase strategies to combat the Covid-19 outbreak it is inevitable that on-premise Contact Centre operations will need to be ready for call centre agents to start working fully remotely while ensuring your Customer Experience levels are not disrupted.If your Contact Centre systems are premise based it […]
In our previous article “Is your contact centre Digital Ready” we covered the importance of implementing an Omni-channel customer contact application that would allow you to communicate with customers across multiple digital social channels from a unified interface.For the retail sector the addition of Omni-channel communications is a vital first step towards delivering the digital […]
The UK housing market had been subdued by an undercurrent of economic uncertainty throughout the BREXIT negotiations and the lead up to the 2019 general elections, driving caution into buyers and sellers with house price growth at a six year low1. Prospects for a productive spring and summer market were good until the Covid-19 lockdown […]
Artificial Intelligence is certainly not a newcomer to Contact Centre operations but it is the power and flexibility of cloud computing that is really delivering advances in both Customer Experience (CX) improvements and a reduction in the cost per contact for service providers.Here we will take a look at ways in which AI is reaching […]